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FAQ

Video Creation FAQ

What exactly do you do?

We create videos which help to convey your messages to everyone. We use humor, stunning animation, and audio to capture your audiences attention. We also offer amazing marketing and website creation services for your video(s). Check out our portfolio to see some samples of what we do.

How do I get started and what are the processes involved?

Send us your brief and let us know the relevant information on what you want to do as well as how you want to do it. We can start to work on the project right away. To check our workflow, kindly click on the following link: http://www.zapmyvideo.com/workflow

How long does it take to deliver a one-minute animation?

Normally, it will take about two to three weeks. However, it depends on the level of complexity of the animation.

Can you deliver an animation on a tight deadline?

Yes, it is possible. However, a rushed fee will be reflected in the invoice.

What factors are taken into consideration when it comes to quoting?

Duration of the video is the first factor which will be taken into consideration when it comes to quoting. Usually, we charge based on one minute of animation and the subsequent minutes will be quoted accordingly. Other than that, the style and level of complexity of the animation will be taken into consideration. For example, a 3D animation will cost more than a 2D animation.

How much do you charge for extra revisions?

We charge $75 per hour on revisions or post production work(s).

For voice-over, what are the languages available?

We work closely with a large database of voice-over artists for a huge variety of languages and accents. Voice-over samples are available upon request by our clients.

What are the payment terms?

50% deposit is required before the commencement of the project and 50% upon completion of the project, before we release the final file. In addition, official invoices will be generated. Client to bear any transaction costs.

Do you add your credit at the end of the video ?

Yes, ZapMyVideo reserves the right in its sole discretion to place and to display its name (a small tag) in the project unless otherwise mutually agreed upon prior to the commencement of the project.

Video Marketing FAQ

Are these views real?

Yes, our views are 100% real.

What country are these views from?

Our views are 100% USA.

How long does it take for a video to start gaining views?

A video typically takes from 24-48 hours to be processed, views to be sent, and also for YouTube’s counters to update.

Are your views AdSense safe?

Yes, your videos are safe with us.

What referrers show up in my video analytics?

It’s usually mixed but we mainly send traffic from facebook.com, twitter.com, digg.com, and reddit.com.

Video Site(s) FAQ

What Is WordPress?

WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time. WordPress started as just a blogging systems, but has evolved to be used as full content management system and so much more through the thousands of plugins, widgets, and themes, WordPress is limited only by your imagination.

How Does It Work?

When you buy a ZapMyVideo package, you buy a bundle of services. We handle every technical detail to get you up and running with your own blog or website:

  • We register the domain name of your choice
  • We set up your hosting space, configure your servers
  • We install the latest version of WordPRess and configure your database
  • Depending on your package, we customize the design and preload content in your blog.

What Do I Get Exactly?

This may vary depending on the WordPress package that you choose. But, all of our packages come with the following basic features:

  • A 1-year all-paid HostGator account (Hatchling Plan) Technical Specs and details can be found here.
  • 1 Domain name all-paid for 1 year.
  • Our Premium Video Template
  • Installation and optimization of Wordpess
  • Peace of mind + time saving + money saving = Awesome!

How Long Does Setup Take?

Typically, the setups are completed in 72h business days. However, if you already have a domain name that you want to use, you’ll have to change its DNS settings, which may add up to 48 hours.

What Form Of Payment Do You Accept?

Our payments are processed using PayPal, so you may pay with any major credit card or use your PayPal funds to make payment.

Can I Install More WordPress Sites Or Anything On My Hosting?

Absoultely yes. Everything is 100% yours, you are free to install as many WordPress sites as you want, or anything else on your hosting (as long as you respect the webhost’s terms and conditions).

WordPress.com VS Self-Hosted WordPress

If you choose WordPress.com (free), you limit yourself to what wordPress.com has to offer in terms of free services (very limited choice of themes and plugins, no personalized domain name, etc…). With ZapMyVideo, you’ll get a hosted WordPress site with the benefit of a personalized domain name, personalized email, a premium design and some installation optimization.

Can I Use My Own Domain?

Yes, simply specify the domain name that you want to use (and that you already own). Be aware that if you choose to use a domain name that you already own, you’ll have to update its DNS so that it points to Hostgator servers. (You’ll receive an email with all the instruction. The process is pretty easy, don’t worry).

How Does Your Money Back Guarantee Work?

All our packages are 30-Day money-back guaranteed, so you’ve got nothing to worry about. If you don’t like your new website, just email or call us within 30 days, we’ll deactivate your website and automatically refund you the full amount of your package. No questions asked (Note that a small cancellation fee of $15 will be charged if a domain registration has been done with the package installation).

Is There A Hidden Fee?

No hidden fee! You only pay once for the package you choose. Remember though, our packages include the domain name and web hosting services for a 1-year duration. After that, its up to you to renew the contracts with these providers, this will be your responsibility to honor your agreements with the domain name and web host providers, or to simply cancel your accounts if you do not wish to continue with their services.

Who Manages The Domain & Hosting Contracts?

ZapMyVideo only takes care of the domain name registration process and Web host configuration. Once your website is ready, we send all of the contract information to you, including your login credentials and payment agreements for these services. Every contract is made under your name. You are full owner of your website, domain name, and web host contract and it is up to you to manage it the way you want.

Is My Personal Information Secure?

Of course! We have a strict non-disclosure policy. All the information that you share with us remains strictly confidential. The personal information you provide when placing an order is only used to complete your order. We do not share this information with anybody. Learn more about our Terms of Service and our Privacy Policy. If required, we will be happy to sign non-disclosure agreements before we start working on your requirements.